(941) 867-0207 booking@freshleeclean.com

Frequently Asked Questions

Here is a list of our most frequently asked questions! Click the boxes to expand them and reveal the answer!

What are your service hours?

FreshLee Cleaning Co. proudly serves Lee County, Fl 24/7! To ensure we provide a wonderful working experience for our team members, they have Sundays off. This allows our team to rest and enjoy their family time. If you need a cleaning scheduled on a Sunday, the owners Carly and Zach are more than happy to assist you.

What services do you offer?
  • Standard Cleaning
  • Deep Cleaning
  • Move In/Out Cleaning
  • Janitorial Services
  • Post-Construction Cleaning
  • Emergency Cleaning
  • Same Day Cleaning
How do I contact you?
You may contact us by phone, email, or through our website.
Phone: (941) 867-0207
How do I book a cleaning appointment?

Use any of the methods above or fill out a “book a consultation” form and one of our team members will reach back out to you as soon as possible.

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, and American Express. We also accept payments through Zelle and PayPal.

Are your prices negotiable?

Our rates are set based on the information provided during the booking process and are non-negotiable. We take pride in our work and the value we provide.

Which service would you recommend for a first time client?

For first-time clients that would like to develop a recurring cleaning service (daily, weekly, bi-weekly, monthly) we recommend an initial Deep Clean service. Our deep cleans are thorough and address areas not typically covered in standard cleans. This is the best way to reset your cleanliness level, allows us to clean to our standards, and subsequent standard cleanings can then maintain it.

Do I need to be present for home cleanings?

No, you do not. You can provide us with access to your home with a key, door/garage code, or you can buzz us in. However, for first-time clients we recommend an introduction to facilitate a personable relationship.

Are you insured?

You can book our cleaning services with peace of mind. We have the necessary insurance to cover anything that may go wrong during our services. 

What is your cancellation policy?
We understand that life can sometimes take unexpected turns, and you might need to cancel your appointment. 
If you need to cancel your booking more than 24 hours before your scheduled cleaning, we’re more than happy to reschedule for a day that is more convenient for you.
In case you have to cancel your appointment within 24 hours of the scheduled time, we do need to charge a modest $40 fee. This is to partially cover the cost of reserving your time slot and to compensate our cleaning professional who’ve set aside time for your service.
And if an unforeseen circumstance causes you to cancel on the day of the cleaning, we’ll need to charge 50% of the estimated booking quote. This is because our cleaners have already allocated their day to serve you and it is challenging for them to fill that time slot at such short notice.
We appreciate you understanding and cooperating with our policies! They allow us to continue providing the best possible service.